Privacy Policy

At SnuggyHome, we are committed to making every part of your home feel warm, comfortable, and secure — including the trust you place in us when sharing your personal information. This Privacy Policy explains how we collect, use, safeguard, and handle your information when you visit SnuggyHome.com or interact with our products and services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect information to fulfill your orders, improve shopping experiences, and ensure the reliability and security of our Services.

We may collect the following:

a) Information you provide to us

  • Name, shipping/billing address, email, phone number

  • Account details (if you register)

  • Payment confirmation data (billing details only — not full card numbers)

b) Information collected automatically

  • Device and browser metadata (IP, OS, language settings)

  • Website usage and interaction details (pages viewed, links clicked)

  • Cookies and tracking tools for analytics, personalization, and advertising attribution

c) Information from partners

  • Payment processors for fraud prevention and verification

  • Logistics providers for shipment and delivery tracking

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing purchases and delivering orders

  • Providing customer support and handling returns

  • Maintaining and enhancing website performance

  • Delivering personalized recommendations and marketing (only with consent)

  • Fraud prevention, compliance with legal obligations, and operational protections

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

3. When We Share Data

We share information only when necessary and only with trusted service providers:

Partner Type Purpose
Payment providers Secure payments & fraud prevention
Logistics carriers Order delivery & shipment updates
Marketing & analytics tools Understanding website performance, improving ads
IT security & hosting services Website operation and infrastructure protection
Regulators / legal authorities When required for legal compliance

❌ We do not sell or trade personal data. Ever.

4. Cookies & Personalization

Cookies help us create the comfortable, personalized experience SnuggyHome is known for — saving cart items, remembering preferences, and tailoring product recommendations.

You may choose to disable cookies, but some features may become limited.

5. Data Retention

We retain data only as long as necessary for the purposes stated:

  • Order and transaction data: retained for 5 years (tax and accounting laws)

  • Customer account data: retained while the account remains active

  • Marketing consent data: retained until you unsubscribe or request deletion

When information is no longer required, it will be securely deleted or anonymized.

6. Data Security

We maintain strong administrative, technical, and physical safeguards including:

  • SSL encryption throughout checkout

  • Restricted data access based on roles

  • Continuous monitoring for fraud and unauthorized use

While we follow industry best practices, no online platform can guarantee absolute security.

7. Your Privacy Rights

Depending on where you reside, you may have the right to:

  • Request access to the personal data we hold about you

  • Correct inaccuracies in your information

  • Request deletion or restrict processing of your data

  • Opt-out of marketing communications at any time

To request any of the above, contact us:
support@snuggyhome.com

Marketing emails include an unsubscribe link at the bottom of each message.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under 16 years of age. If you believe such data has been collected, please contact us and we will delete it promptly.

9. International Data Transfers

We operate globally. As such, your data may be processed in countries outside your local jurisdiction.
All transfers are performed securely and in compliance with this Privacy Policy and applicable laws (including GDPR and CCPA requirements).

10. Updates to This Policy

We may revise this Privacy Policy from time to time. When we make changes, we update the Effective Date above. Continued use of our Services indicates acceptance of the updated version.

11. How to Contact Us

If you have questions about this Privacy Policy or how we protect your data, our support team is here to help:

Email: support@snuggyhome.com

Address: 539 W Commerce St Dallas, TX, United States 75208