Privacy Policy

At Snuggyhome.com, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our site.

1. Overview

This Privacy Policy describes how SnuggyHome collects, uses, stores, and shares your personal information when you visit our website, place an order, or otherwise engage with our Services. By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a) Information you provide directly

  • Contact details (name, billing/shipping address, email, phone number).
  • Account login credentials (if you create an account).
  • Payment details (cardholder name, billing info, but not full credit card numbers — those are handled by secure third-party processors).

b) Information collected automatically

  • Device details (IP address, browser type, operating system).
  • Site usage data (pages visited, time spent, clickstream data).
  • Cookies and tracking technologies.

c) Information from third parties

  • Payment processors (for transaction verification).
  • Logistics providers (to fulfill delivery).

3. How We Use Your Information

We use your personal information for purposes including:

  • Order fulfillment: to process payments, arrange shipping, and provide invoices or confirmations.
  • Customer support: to respond to inquiries, complaints, or refund requests.
  • Marketing: to send you promotions, newsletters, or product updates (if you consent).
  • Site improvement: to analyze website performance, enhance features, and optimize advertising.
  • Legal compliance: to prevent fraud, comply with tax obligations, and enforce our Terms of Service.

4. Sharing of Information

We only share your information as necessary:

  • Payment providers (e.g., Visa, MasterCard, PayPal, Apple Pay, Google Pay).
  • Logistics partners to deliver your orders and provide tracking.
  • Service providers (e.g., analytics, marketing tools, hosting platforms).
  • Legal authorities if required by law, regulation, or legal process.

We never sell your personal data to third parties.

5. Cookies & Tracking Technologies

Our site uses Cookies and similar technologies to:

  • Remember your preferences and shopping cart contents.
  • Enable secure checkout.
  • Analyze traffic and measure marketing performance.

You may disable Cookies in your browser settings, but some features of the website may not function properly.

6. Data Retention

  • We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
  • Order-related data is generally kept for at least 5 years for accounting and tax purposes.
  • When no longer required, we securely delete or anonymize your data.

7. Data Security

We use industry-standard technical and organizational measures to protect your personal information, including SSL encryption and restricted access to personal data. However, no online transmission or storage system can be guaranteed to be 100% secure.

8. Your Rights

Depending on your location, you may have the following rights:

  • GDPR (EU/UK customers):

    • Right to access, correct, delete, or restrict processing of your data.

    • Right to withdraw consent to marketing at any time.

    • Right to data portability.

  • CCPA (California residents):

    • Right to know what personal data we collect.

    • Right to request deletion of your personal data.

    • Right to opt-out of the sale of personal data (we do not sell data).

To exercise your rights, please contact us at support@snuggyhome.com.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. International Data Transfers

As a global business, your information may be transferred to servers outside of your country, including Hong Kong and other jurisdictions. By using our Services, you consent to such transfers, which will always be protected under this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of the Services constitutes acceptance of any revisions.

12. Contact Us

For questions about this Privacy Policy, or to exercise your privacy rights, please contact us:

Email: support@snuggyhome.com

Address: HUAXIN ECOMMERCE LIMITED, ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KL, HONG KONG