Terms of Service

Overview

The terms “we”, “us” and “our” refer to SnuggyHome.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available by hyperlink.

These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors. Please read them carefully before accessing or using our website.

If you do not agree to these Terms, you may not access the website or use any Services. Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update or modify the Terms at any time, and your continued use of the website constitutes acceptance of such changes.

SECTION 1 – Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for unlawful purposes, nor violate laws in your jurisdiction (including intellectual property laws). You must not transmit viruses, worms, or malicious code. A breach of any Terms will result in immediate termination of your access to the Services.

SECTION 2 – General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

You understand that your content (excluding payment information) may be transferred unencrypted across networks and adapted to meet technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.

SECTION 3 – Accuracy of Information

We make reasonable efforts to ensure product details are accurate, but we do not warrant that descriptions, prices, or other content are free from errors. Information provided on this site is for general purposes and should not be relied upon as the sole basis for decision-making.

SECTION 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice. We shall not be liable to you or any third party for modifications, price changes, or discontinuation of the Services.

SECTION 5 – Products or Services

  • Certain products may be available exclusively online, in limited quantities, and are subject to our Return & Refund Policy.
  • We strive to display colors and images accurately but cannot guarantee that your monitor’s display is precise.
  • We reserve the right to limit the sales of our products or Services to any person, region, or jurisdiction.
  • All descriptions, pricing, and availability may change at any time without notice.

SECTION 6 – Orders, Billing & Account Information

  • We reserve the right to refuse any order. Orders may be limited or cancelled per person, household, or order.
  • If we cancel or adjust an order, we will attempt to notify you using the provided email or billing details.
  • You agree to provide accurate, complete, and current purchase and account information to complete transactions successfully.

SECTION 7 – Shipping & Delivery

  • Orders are usually processed within 1–3 business days.
  • Standard delivery time is 7–15 business days, depending on destination and customs clearance.
  • Tracking numbers are provided where possible.
  • We are not liable for delays caused by carriers, customs, or circumstances beyond our control.

Please review our Shipping Policy for full details.

SECTION 8 – Returns & Refunds

  • We offer a 45-Day Return & Exchange Guarantee.
  • Items must be unused, in their original condition, and accompanied by proof of purchase.
  • Refunds will be processed within 5–10 business days after receipt and inspection of returned items.
  • Certain items (e.g., customized goods) may not be eligible.

Full details are provided in our Refund & Return Policy.

SECTION 9 – Optional Tools & Third-Party Links

  • We may provide access to third-party tools or content on an “as is” basis, without warranties or endorsement.
  • Your use of such third-party tools is entirely at your own risk.
  • We are not responsible for third-party content, websites, or services. Please review their policies before engaging in any transactions.

SECTION 10 – User Comments & Submissions

By submitting suggestions, feedback, or materials (“Comments”), you grant us a perpetual, royalty-free license to edit, publish, and use them in any medium. You agree not to post content that is unlawful, offensive, or infringes third-party rights. We are not liable for Comments posted by users or third parties.

SECTION 11 – Personal Information

Your submission of personal data is governed by our Privacy Policy, which details how we collect, use, and protect your information.

SECTION 12 – Errors, Inaccuracies & Omissions

Occasionally, information may contain typographical errors or inaccuracies (e.g., product descriptions, pricing, promotions). We reserve the right to correct, update, or cancel orders without prior notice, including after submission.

SECTION 13 – Prohibited Uses

You are prohibited from using the Site or its content:

  • For unlawful purposes.
  • To infringe intellectual property rights.
  • To harass, abuse, defame, or harm others.

  • To submit false or misleading information.

  • To upload malicious code or interfere with security features.

Violation may result in immediate termination of your access.

SECTION 14 – Disclaimer of Warranties & Limitation of Liability

  • The Services and all products delivered are provided “as is” and “as available,” without any warranties, express or implied.
  • We do not guarantee uninterrupted, error-free, or secure use of our Services.
  • To the maximum extent permitted by law, SnuggyHome, its directors, employees, and affiliates shall not be liable for any indirect, incidental, or consequential damages.
  • Our liability is limited to the amount paid for the product purchased.

SECTION 15 – Indemnification

You agree to indemnify, defend, and hold harmless SnuggyHome, its affiliates, and partners against any claims, damages, or demands arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 16 – Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 17 – Termination

  • You may terminate these Terms at any time by ceasing to use the Site.
  • We may terminate this agreement without notice if you fail to comply with these Terms.
  • Obligations incurred prior to termination shall survive termination.

SECTION 18 – Entire Agreement

These Terms, along with our posted policies (including Privacy Policy, Shipping Policy, and Return & Refund Policy), constitute the entire agreement between you and SnuggyHome.

SECTION 19 – Governing Law

These Terms of Service and any disputes shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.

SECTION 20 – Contact Information

If you have questions about these Terms, please contact us at:
Email: support@snuggyhome.com

Address: HUAXIN ECOMMERCE LIMITED, ROOM D5, 5/F, KING YIP FACTORY BUILDING, NO. 59 KING YIP STREET, KWUN TONG, KL, HONG KONG